customer-centered approach

National Puppy Day is Thursday! Fun Lessons Our Pets Teach Us

I am fostering a miniature daschund with heart worms, and watching him integrate with my two tabby cats and blind cocker spaniel made my creative wheels turn. Find out what cute, but practical lessons for running a business I found by closely observing my pets.

Uncomfortable Networking Follow-Up Calls: How to Avoid Making Another One

Uncomfortable Networking Follow-Up Calls: How to Avoid Making Another One

Your networking contacts are infinitely more likely to hear you out if you make your pitch about them. Did I mention that I have a particular problem that you can solve when we met? Ask me questions about that! If not, then guide a naturally-flowing conversation to learn what I might want from your services, then ask more follow up questions to understand what I mean, and demonstrate that you have insight into my problems.